Privacy Policy -  Shipping Information - Refund Policy

Shipping Information & How Quick Will You Get Your Order: 

Where Do You Ship?

We ship our products to any residential or commercial address in the Continental United States & Canada only.  Not all products are available for shipping to Canada.  If shipping to Canada, please call first to verify if your item is available for shipping to Canada.  Shipping charges are calculated when a product is added to the shopping cart, and varies with each individual product. We are required to place a Customs Declaration form on all goods shipped to Canada. The declaration form will disclose the correct monetary value of the content. Customs duties and taxes are assessed if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. For customers receiving goods in Canada, import duties and/or taxes, and some administrative fees for clearing items through customs may be levied by the local country's authorities. These charges cannot reasonably be ascertained by us when purchasing goods on our website. Therefore, the recipient of the goods is responsible for paying any and all duties, taxes and administrative fees, to the local country's authority.

Please note we do not ship to patients who are in a hospital.  Hospitals receive their shipped packages in their receiving docks and/or mailroom.  Packages delivered to the receiving department are for the hospital and/or staff only and are not intended to be routed to patient's rooms.  Thus, they are delayed in being delivered to the hospital room and often arrive after the patient has checked out of the hospital.  Hospitals will not necessarily try to get in touch with a patient who has checked out of the hospital to let them know about a gift that has been sent to them thru their receiving department.  It is recommended to have the package delivered to the recipient's home or sent directly to you or to someone who can hand deliver the gift to the hospital.

How Quickly Do You Ship?

All orders are shipped via US Priority Mail, UPS Ground, DHL Ground, or FedEx Ground, and may take 2-3 weeks or longer for you to receive. Our products are shipped from various warehouses throughout the US.  So, if you ordered more than one item you may receive two or more separate shipments.  The shipping carrier may vary depending on which warehouse your product is shipped from.  We reserve the right to Express Shipping Overnight.  Express requests (2 day or Overnight delivery) need to be verified over the phone first before placing them.  Not all products are available for immediate delivery.  Many of our products are custom made to order and require 2-3 weeks or longer to process.  If you need your items by a specific date be sure to indicate the date you need it when asked during the check out process.  If the date you need your product is different from the party/shower date be sure to indicate this when asked.  Orders are prioritized by this date and this information will help us determine if your item will arrive by the date requested.  If there is a problem in processing your order or if we see you will not be able to receive it by that date we will advise you via e-mail and/or phone.

Please make sure the shipping address is correct and include all apartment or suite numbers needed for delivery.  Also, make sure the shipping address you give us is an actual "street address".  UPS will not deliver to a post office box number, and many of our products are shipped via UPS.

Refund or Replacement Policy:

• Any personalized product that does not contain an error on our part is not eligible for a refund.       We are sorry but we do not offer refunds to "personalized" products unless the error is made on our part.  Please be sure to double check your order information before submitting.
   
• Music CD's, DVD's & Computer Software - Any CD or DVD (music, video or computer software) cannot be returned if the original packaging and box has been opened!  Returns will be granted for un-opened CD's, DVD's and software still in the original packaging and only if the item is returned within 15 days of receipt.  Refund will be given for product cost only.  Original shipping cost is non-refundable and return shipping is at your expense.
   
• Error with your personalized product - If there is an error with your order and the error was made on our part (IE: misspelled name, or color, or if item arrived damaged), a refund or replacement but not both will be granted for the particular item in question. Personalized favor tags that have an error will be replaced only, not the entire favor if they arrived attached to the favors.  You will receive replacement tags and a 10% refund if you have to attach the corrected favor tags to your favors if they arrived originally with tags already attached.
   
• Error or Damage with non-personalized products - If your product(s) arrive damaged or arrived with the incorrect size or color, we will give you a refund for the damaged or error product(s) or a replacement but not both.  You may receive a refund and / or replacement once the damage or error product has been returned to us.  Returns must be made within 30 days of receipt to either get a refund or a replacement.
   
• Unclaimed or Undeliverable packages that the shipping carrier has automatically retuned to us - Should your package return to us due to insufficient, invalid or unknown address or recipient, or if your packaged is marked as "unclaimed" we will contact you via email and / or phone to advise you about your returned package.  If you request your package to be reshipped, then you will be responsible for any reship fees or charges.  If your payment was made via a credit card then your card will be charged for the extra cost to reship your order and we will notify you of the additional cost.  If you paid via PayPal then we will send you a PayPal invoice to cover the additional cost to reship your order.  Payment for the reship fees will have to be paid first prior to reshipping your products.  If you do not want us to reship the package and you request a refund, then a refund for the original product cost will be granted only.  Original shipping cost will not be refunded, only the original purchase price.  If your order was returned to us by the shipping carrier and it was an error on our part then we will reship your package to you at no additional cost.  Please be sure to give us a good telephone number should we have to contact you about your order. 
   
• Claims for a package that you never received or arrive late - If you never received your package and the shipping carrier is showing they delivered your package please call our office to discuss your lost package.  The majority of our packages are left at the recipients front door and most of the time a signature is not required if delivered to a residential address.  If delivered to a commercial (business) address we may  require a signature for your package to be delivered.  Bama Babies & Birthdays is not responsible for lost packages left at the recipients door or on their property.  It is the customer's responsibility to ensure that the shipping address given to us is accurate and that the package will be received if delivered to and left at the shipping address.  Please note that packages left at multiple house units such as apartments, duplexes, town homes, patio homes, condominiums, etc...may be considered a risk for theft.  Bama Babies & Birthdays is not responsible for packages that may have been stolen after the shipping carrier has left the package.   The majority of our packages do not require a signature for delivery, however you may request that your package require a signature to ensure its safe delivery.

• Refund request for packages that are still in transit or have not arrived in time - If you have not received your package and the shipping carrier is showing your package is still in transit or a notice was left at your door for you to pick it up, then you will receive a refund only after 30 days have passed since the date it was shipped.   If the package is in transit or for some reason is not delivered we have to wait 30 days before the shipping carrier considers it a lost package and a claim can be filed.  This also allows us time to see if the shipping carrier will automatically return the package to us.  By waiting we can see what the reason may be for the package not being delivered and/or why it returned to us.  If the package is returned to us and is marked as "undeliverable as addressed" or as an "unclaimed" package and you would like a refund for your product, you will receive a refund for the product cost only and not for the cost of shipping as long as the item purchased is not a personalized item.  Please note...personalized orders are non-refundable .  If it is returned to us for one of those reasons and you would like for it to be reshipped you must pay the shipping cost again for us to reship your package.  If your package arrives to you late we are not responsible for any delays caused by an error in the shipping address you entered on your order, or from any damage that may be caused by the shipping companies delivering your package late because of natural disasters, weather conditions, peak seasonal demands, acts of God, military interventions, or any other disasters or acts that may be beyond the control of the shipping carrier. Our guarantee is that we will prepare and package and ready the package for the shipping carrier to deliver.  We cannot be responsible if the shipping carrier does not deliver it to you within the time period they specify.  However, if you receive your non-personalized order package later than requested, you may return it and you will receive a refund for the product cost only.  Original shipping charges will not be refunded.  The return shipping cost is at the customer's expense as well.  Some items also incur a restocking fee.  Please call our office if you need to check on whether or not your item requires a restocking fee if returned.

• Refunds for items you did not like or do not need or just changed your mind - If you did not like your item, the shirt didn't fit, you no longer need it or just changed your mind, and your item is a non-personalized item, then we will give you a refund once the item has been sent back to us in "new", "unused", "unopened" condition in the original box with the original packing slip and packing material.  This does not apply to edible candy favors, favors that include candy or chocolate favors.  All edible favors are non-refundable.  Returns must be received within 30 days of receipt.  Please make sure the box it packed carefully so that no damage can occur during shipping.  A refund will be given for the product cost only.  Original shipping cost is non-refundable.  Some items may also incur a restocking fee of 10% or more. 

Note: Please be aware that many of the products we offer in our web store are "handmade".  Therefore you may see minor variations from the actual product you receive than what might be pictured on our website.  Even the color tint of your product may differ than a pictured item because all computer monitors display colors differently from one to another.

We at Bama Babies and Birthdays guarantee you will love the products we offer.  Each vendor has been hand selected by us and many are work-at-home moms who are dedicated to providing you with quality work with attention to detail.  If you are unhappy with something you've received please let us know and we will do our utmost to meet your satisfaction.  Several of our items require 2-3 or more weeks to process so please keep this in mind when placing your order.

We take pride in offering you unique gifts and accessories.  If you are not happy with your non-personalized purchase (excluding edible favors and gifts) you may receive a full refund for the product cost only (shipping fees are non-refundable) within 30 days of receipt.  Return shipping is at the customer's expense.  Some item(s) include a restocking fee.  Please be sure to e-mail or call us to inquire about extra fees before returning your items.  You will also be told whether to return the item(s) directly to us or to the manufacturer.  The item(s) must be returned in their original packaging and in "new" condition.

If you have any other questions or concerns please feel free to e-mail or give us a call. :-)

Thank you!

Customer Service
info@bamababiesandbirthdays.com
(888)-712-7355

Bama Babies & Birthdays ~ 276 E. Castlewood Drive ~ Selma, AL 36701
Questions or Comments should be e-mailed to info@bamababiesandbirthdays.com
334-875-4391 or Toll-Free 1-888-712-7355
© 2004 - 2006 All Rights Reserved